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Product Warranties

(A) New Generic and New Compatible Products are guaranteed for one full year from the invoice/ship date to be free of manufacturing defects.
(B) Remanufactured Products, Including but not limited to remanufactured fusing assemblies, toner cartridges and drum units are guaranteed for 90 days from the invoice/ship date to be free of manufacturing defects.
(C) OEM Products are not covered by any Copylite warranties and is subject to a 25% or a $25 dollar restocking fee, which ever is higher. OEM products must be returned in the original, unopened, undamaged and unmarked packaging. OEM product warranties should be pursued with the actual maker of the product.
(D) Special Order Products may not be returned under any circumstances.
(E) Electrical Components that have been installed will only be warranted at Copylite’s discretion.

Warranty Limitations:

If a product other than OEM proves to be defective, Copylite will replace the same or refund the full purchase price or a prorated amount based on the usage of the product purchased directly from Copylite for up to 90 days from the original invoice sale date. All generic and compatible returns after 90 days from invoice date will be processed for replacements only. Items that are opened, damaged, or not in original packaging, may not be given full credit. Copylite only warrants products that are used under normal storage, handling and operating conditions. Under this warranty Copylite’s Liability shall not extend to any secondary or consequential equipment damages or losses. All non-defective, non-OEM products are subject to a 25% restocking fee.

Returns & Shipping Damage Claims:

Returns will only be accepted during this period with a return authorization number. Please call customer service at 800-989- 6000 for a return authorization number. Products will only be accepted if they are received in original condition and in undamaged original packaging.
If you receive product that has been obviously damaged during shipping, please refuse the shipment. If the damage is not found until after the carrier has left your premises, please call the carrier to file a claim. All discrepancies on orders must be made in 3 working days of receipt of the shipment.

Please Note:

All products being returned for warranty “MUST” be packaged properly. All products must be boxed. Products not boxed and shipped in the original packaging will not be accepted for any credit.

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